Service Support

1. VIP Full-time Service Team: A dedicated on-site technical engineer with 7×24 support. 2. Half-hour Phone Response & On-site Service: During the free warranty period, phone response within 30 minutes and on-site arrival within 4 hours.

1. OEM-grade spare parts stock: Common critical parts kept locally to shorten replacement cycles. 2. Parts quality control: Strict screening of compatible parts for long-term stable operation.

1. Remote technical diagnosis: Secure remote assistance to locate issues and recommend fixes quickly. 2. Periodic inspection guidance: Scenario-based inspection and operations advice to reduce risk.